Important Update About Our Phone Menu Options
Details about our updated phone menu to help families more quickly connect with our team
It’s important that you can reach the right team member whenever you need help or have questions.
We want to share our updated phone menu to help you more quickly connect with our staff.
Our updated phone menu options are:
- Press 1 for Customer Service
- Press 3 to Dial by Extension
- Press 4 for Language Line
Please note: If you need to reach a staff member directly by their extension, you must first select option 3 (“Dial by Extension”).
Entering the extension at the start of your call will automatically connect you with our Customer Service team. Option 2 (the old Language Line) is no longer available.
We understand this change may be new and want to ensure you can get to the right person without any confusion. If you have questions or need assistance, our Customer Service team is happy to help explain these options when you call.
Our toll-free number, (800) 322-3722, remains the simplest and fastest way to reach anyone at DSCC.
Saving our toll-free (800) number and updating your Care Coordinator’s extension number in your phone’s contact list can help:
- Prevent you from mistaking our calls as spam, ensuring you receive important updates and support from your care coordination team
- Save time when you need to call us for assistance or have questions
- Ensure smoother communication whenever you need support or would like to share feedback
You may also reach us electronically through our general dscc@uic.edu email address or our Contact Us or Request a Callback forms on our website.
Save Time With the DSCC Family Portal
Our DSCC Family Portal is also available to help you communicate and share information more easily with your care coordination team.
You can use the Family Portal to:
- Send messages
- Sign documents
- View important letters
- See a list of providers and much more
To help you get started, we’ve created several tip sheets and videos for how to use the Family Portal. You can find these resources on our website’s Family Portal page.
If you have trouble accessing the Family Portal or need other support, please email dsccexternalhelp@uic.edu. A designated DSCC staff person will help you as soon as possible.
We hope you’ll take advantage of this helpful tool!